Passenger service

When people and technology work together, sometimes annoying mistakes can occur. Our complaints management service gives you the chance to direct your concerns to us, so that we can keep adapting and improving our offering and our customer service.

If you wish you can download a complaints form below (German only). You can then forward it to us via this e-mail address ombudsdienst@raaberbahn.at

Our complaints management service is available Monday to Friday between 8.00 a.m. and 5.00 p.m. You can also contact us by phone on +43 (0)2687 / 62224 - 162.

Passenger rights

 
EU Directive 1371/2007/EC came into force on 3 December 2009. Under this ruling, unified passenger rights for rail travel were introduced for all EU member states and they apply to all railway companies.

The new rules are mainly intended to ensure rail passengers enjoy certain rights:

• reliable information about the services offered
• safeguards on ticket sales
• compensation for delays/train cancellations
• help with irregularities
• support for people with limited mobility
• liability in cases of personal injury

More information here: