Nationalpark

NSB - die Nationalparkbahn

Passenger service

 

All services of passenger transport are provided by Raab-Oedenburg-Ebenfurt Railway (Raaberbahn) as railway company in duty of operating the route.

 

When people and technology work together, sometimes annoying mistakes can occur. Our complaints management service gives you the chance to direct your concerns to us, so that we can keep adapting and improving our offering and our customer service.

 

If you wish you can download a complaints form below (German only). You can then forward it to us via this e-mail address ombudsdienst@raaberbahn.at

Our complaints management service is available Monday to Friday between 8.00 a.m. and 5.00 p.m. You can also contact us by phone on +43 (0)2687 / 62224 - 162.

Beschwerdeformular.doc

Beschwerdeformular.pdf

Passenger rights

 
On 3 December 2009 with EU Directive 1371/2007/EC unified passenger rights for rail travel were introduced for all EU member states and they apply to all railway companies.

 

Since 1 July 2013 new improved regulations on rail passengers´ rights and obligations are effective in Austria, implemented by national law.

 

The rules are mainly intended to ensure rail passengers enjoy certain rights:

  • reliable information about the services offered
  • safeguards on ticket sales
  • compensation for delays/train cancellations
  • help with irregularities
  • support for people with limited mobility
  • liability in cases of personal injury

 

More information here:

Passenger_rights_Raaberbahn_new_2015-english.pdf

Bulletin_Summary_of_tariff_rules_since_2015-08-01_German_only.pdf

Passenger_tariff_Raaberbahn-valid_since_01.07.2013-in_German_only-under_actualisation.pdf

Passenger_tariff_Raaberbahn-valid_until_30.06.2013_in_German_only.pdf

Guide_for_travelling_with_OEBB_in_Austria_valid_since_2015-07-01_in_German_only.pdf

Austrian_federal_law_gazette_-_Passenger_Rights_and_Duties_-_in_German_only_-_valid_since_01.07.2013.pdf

EC_regulation_No_1371_2007_on_rail_passenger_rights_and_obligations_-_in_English.pdf

House_rules_A3_Stand_Okt_2015_German_only.pdf

Neusiedler Seebahn GmbH | Bahnhofplatz 5, 7041 Wulkaprodersdorf